EVALUATION OF IMPLEMENTATION ON INFORMATION AND COMMUNICATION TECHNOLOGY IN HIGHER EDUCATION INSTITUTIONS IN INDONESIA USING THE IT BALANCED SCORECARD (CASE STUDY : SATYA WACANA CHRISTIAN UNIVERSITY, SALATIGA)
Keywords:
information and communication technology in education, IT Balance Scorecard, User OrientationAbstract
The Implementation of ICT can improve competitive advantage of SWCU. Assessment of the ICT performance has not been done periodically, but only based on complaints from other units. This study will evaluate ICT implementation in SWCU using IT Balanced Scorecard. The purpose of this study is to look at ICT application in SWCU from the user's perspective and provide recommendations for the improvement in ICT management for the process of the services towards stakeholders and also recommend the implementation of improvement process of e-learning, so it can reduce problems in the future. Results showed that the users are satisfied using ICT and ICT application makes administration and learning process become more effective and efficient. This condition influenced level of students who withdrew and increased number of new students who enrolled. In addition, Development model of e-learning in SWCU must consider some factors, such as : participants, environment, contextual, technological, and educational functions.
Downloads
References
Davis, Bernadette Caruso dan Shade, Daniel D. (1994). Integrate, Don't Isolate! Computers in the Early Childhood Curriculum. ERIC Digest. ERIC Clearinghouse on Elementary and Early Childhood Education Urbana IL. Retrieved from http://www.ericdigests.org/1995-2/isolate.htm
Gold, C. (1994). US measures — a balancing act. Boston: Ernst & Young Center for Business Innovation.
Hardhono, A.P. (2002). Potensi Teknologi Komunikasi dan Informasi dalam Mendukung Penyelenggaraan Pendidikan Jarak Jauh di Indonesia. Jurnal Pendidikan Terbuka dan Jarak Jauh Vol. 3, Issue-1. Tangerang: Pusat Studi Indonesia, Lembaga Penelitian Universitas Terbuka.
Haryani, Endang. (2008). Impact of User Participation and Understanding on User Satisfaction of Academic Information System (Case Study on Satya Wacana Christian University). Journal of Peluang – FE UKIM, Vol II, Issue-2, 28-42.
Haryani, Endang and Titin Pranoto. (2006). Analisa Kepuasan Mahasiswa terhadap Sistem Informasi Akademik Satya Wacana (SIASAT). Journal of AITI-FTI SWCU, Vol III, Issue-2, 75-84.
Indrajit, Eko. (2006). Mengukur Tingkat Kematangan Pemanfaatan Teknologi Informasi untuk Institusi Pendidikan (Suatu Pendekatan Kesiapan Pemegang Kepentingan/Stakeholder). Conference proceeding of ICT for Indonesia, Bandung: 3-4 May 2006, 116-120.
ISACA. (2004). COBIT Student Book. IT Governance Institute.
Kaplan, R. and Norton, D. (1996). The Balanced Scorecard: Translating Vision Into Action. Boston: Harvard Business School Press.
Lewis, Diane E. (2002). A Departure from Training by the Book, More Companies Seeing Benefits of E-Learning. The Boston Globe, Globe Staff, 5/26/12. Retrieved from http://bostonworks.boston.com/globe/articles/052602/elearn.html
Maria. (2011). Perbandingan Sistem Informasi Akademik Universitas Kristen Satya Wacana Menggunakan COBIT Framework. Journal of Eonomic Foccus, Vol X, Issue-2, 140-149.
Maria, dan Haryani. (2011). Audit Model Development of Academic Information System: Case Studi on Academic Information System of Satya Wacana. Journal of Art, Science & Commerce, Researchers World, Vol II, Issue-2, 12-24.
Maria, dkk. (2012). The Measurement of Information Technology Performance In Indonesian Higher Education Institutions in The Context of Achieving Institutional Business Goals Using COBIT Framework Version 4.1: Case Studi Satya Wacana Christian University Salatiga. Journal of Art, Science&Commerce, Researchers World, Vol III, Issue-3(3), 9-19.
Mutyarini and Sembiring. (2006). Arsitektur Sistem Informasi Untuk Institusi Perguruan Tinggi Di Indonesia. Conference proceeding of ICT for Indonesia, Bandung: 3-4 May 2006, 102-107.
Noni, Nurdin. (2010). Penerapan Teknologi Informasi dan Komunikasi dalam Pendidikan. Modul Diklat Calon Kepala SMA/SMK. Makasar: Universitas Negeri Makasar.
Prabowo, Harjanto. (2007). Implementasi IT Balance Scorecard di Perguruan Tinggi. National Seminar of Information Technology Application, Yogyakarta: 16st June 2007.
Sa’adi and Suhardi. (2006). Pengukuran Kinerja Penerapan Sistem Enterprise Resource Planning (ERP) di Universitas dengan Metode IT-Balaced Scorecard (IT-BSC). Conference proceeding of ICT for Indonesia, Bandung: 3-4 May 2006.
Simamora, L. (2003). E-learning: Konsep dan Perkembangan Teknologi yang Mendukungnya. Cakrawala Pendidikan, E-learning dalam Pendidikan. Jakarta: Universitas Terbuka.
UNESCO. (2004). Schoolnettoolkit. Bangkok: UNESCO Asia and Pacific Regional Bureau for Education
Van Grembergen, W. and Van Bruggen, R. (1997). Measuring and improving corporate information technology through the balanced scorecard technique. Proceedings of the Fourth European Conference on the Evaluation of Information Technology, Delft: October 1997, 163-171.
Van Grembergen, W. and Timmerman, D. (1998). Monitoring the IT process through the balanced scorecard. Proceedings of the 9th Information Resources Management (IRMA) International Conference, Boston: May 1998, 105-116.
Van Grembergen, W. (2000). The Balanced Scorecard Technique and IT Governance. Accessed in http://www.isaca.org/Certification/CGEIT-Certified-in-the-Governance-of-Enterprise-IT/Prepare-for-the-Exam/Study-Materials/Documents/The-Balanced-Scorecard-and-IT-Governance.pdf
Willcocks, L. (1995). Information Management. The Evaluation of Information Systems Investments. London: Chapman & Hall.
