TOTAL QUALITY SCHOOL CHARACTERISTICS: STUDIES IN PRIVATE AND STATE ELEMENTARY SCHOOLS
Keywords:
Customer focus, Total involvement, Measurement, Commitment, continuous improvementAbstract
The main objective of this study is to analyze efforts accomplished by private and state elementary schools in improving five characteristics of Total Quality School. This descriptive thesis makes use of interviews and questionnaires as data collection methods. In addition, this study data is obtained from schools’ principals, teachers, students, several students' parents, and committees. The study result showed that both schools have applied efforts in improving five characteristics of Total Quality School: focus on customer, total involvement, measurement, commitment, and continuous improvement characteristics. However, both schools should do more efforts on several aspects of total quality school, in order to make the schools more qualified.
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