Role of Perceived Supervisory Support and Communication Competency in Making Virtual Teams More Effective

Abstract

Teams within an organization have to be effective if the organization is to succeed. However, advances in telecommunication, which have led to the so-called ‘global village’, have enabled organizations to deploy virtual teams, which saves space, money, and time. The factors that make such teams of geographically dispersed members effective were identified by analysing the responses of 126 employees who were members of such teams to standardized instruments and a review of relevant literature. The key components of team effectiveness turned out to be directly influenced by two main factors, namely communication competency and perceived supervisory support.