STUDY ON INDIAN HIGHER EDUCATION: A TQM PERSPECTIVE
Keywords:
Total Quality Management, Higher Education, Continuous Improvement, Higher Educational InstitutionsAbstract
After independence there is a remarkable growth in the higher education system of India. There is a continuous growth in the higher education instead of various challenges like globalization, financing, infrastructure facilities, quality management etc. In order to develop the higher education, the role of Total Quality Management (TQM) cannot be under estimated. There is a great literature about the TQM in the manufacturing sector; health sector etc. but still there is a lack of useful literature regarding application of TQM in the education sector. If institutions really want to improve quality in their higher education system then it is necessary for them to focus on the concept of Total Quality Management. Various innovations in this field are a proof that the educational institutions are now realizing the importance of higher education. In this paper the need of continuous quality improvement, components of TQM, and challenges in TQM in higher education, means and strategies adopted by different educational institutions are discussed. The study has been conducted by consulting existing literature through historical, analytical and empirical approaches. TQM in the educational institutions is the need of hour. Due to this the authorities involved in the management of higher education system in India like UGC, AICTE, QCI, DEC, BCI have made serious efforts to improve the quality education in India and also to match Indian education standards with the international norms
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