THE MEASUREMENT OF INFORMATION TECHNOLOGY PERFORMANCE IN INDONESIAN HIGHER EDUCATION INSTITUTIONS IN THE CONTEXT OF ACHIEVING INSTITUTION BUSINESS GOALS USING COBIT FRAMEWORK VERSION 4.1 ( CASE STUDY : SATYA WACANA CHRISTIAN UNIVERSITY, SALATIGA)
Keywords:
information technology, performance measurement, COBITAbstract
IT management in higher education institutions is a Critical Success Factor (CSF) for University leaders and partners, but this IT management has not been done by using well structured method and approach. In addition, supervision and assessment of IT performance have not been carried out periodically, but only if there are complaints from the working unit. Therefore, the IT performance measurement will be done in order to achieve the business goals by measuring the maturity level of IT process using COBIT model framework version 4.1. The measurement was made in SWCU. The aim of this research is to see the IT management and provide recommendation for improvements in the IT management for service process to the stakeholders so that it can reduce the risk of problems in the future. The results showed that the IT has been managed well in which the processes of IT to support the business goals have been standardized, documented and well communicated, just for the service aspect for the users should receive more priority in improvements from the Bureau of Technology and information Systems (BTSI), because this aspect has the worst performance among the other aspects of the business goals.
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