EMPLOYEES’ PERSPECTIVES ON CONTINUING MANAGEMENT EDUCATION (CME): A STUDY OF BPO INDUSTRY IN NOIDA
Keywords:
Continuing education, management education, career development, professional growth, BPOAbstract
The paper focusses on the importance of Continuing Education in ‘Management’ area (Continuing Management Education (CME)) for working professionals of NOIDA (India) based BPO companies. The study analyzes the role of three factors viz. ‘Institutional characteristics’, ‘Institutional support’, and ‘Features of CME programme’ in influencing the employees’ choices of education providers (institutes/colleges) and CME programmes. The paper also analyzes the employees’ perspectives on the impact of CME on their Career Development (CD) by considering two aspects of CD i.e. ‘Personal growth’ and ‘Professional growth’. A systematic survey of the employees of 11 randomly selected NOIDA based BPOs have been conducted for collecting primary data through structured questionnaires. The collected data has been analyzed using quantitative techniques. The findings of the study indicate that all the factors (Institutional characteristics, Institutional support, and Features of CME programme) play an important role in the decision making of BPO employees regarding CME programmes. The results of the study also indicate that CME plays a significant role in the employees’ ‘Personal growth’ as well as ‘Professional growth’.
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