COMMUNICATION APPREHENSION AMONG PART ONE BUSINESS STUDENTS IN UNIVERSITI TEKNOLOGI MARA (UiTM) KELANTAN
Keywords:
Anxiety, Communication Apprehension, Psychological Factors, Socio-cultural FactorsAbstract
Students who face communicative anxiety have either fear or uneasiness about their learning experience. This kind of feelings has hindered and impeded the language learning process and their abilities to perform well in any oral presentation. This present study aims at exploring the factors that lead to communication apprehension among Part One Diploma students from Business and Management Faculty, Universiti Teknologi Mara (UiTM) Kelantan, Malaysia from psychological and socio-cultural perspectives. The study which involved 51 ESL students is conducted through a survey method using a set of questionnaire. The data were analysed using the SPSS statistical computer package (Statistical Package for Social Science). The means and percentages of each item in the questionnaire were used to look at the factors which contribute to communicative anxiety among the learners. The study revealed that both psychological and socio-cultural factors do affect English learners’ communication apprehension.
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