KNOWLEDGE MANAGEMENT: CONCEPTS, PROCESSES, CHALLENGES, AND FUTURE DIRECTIONS

Abstract

Purpose: This study aims to examine Knowledge Management (KM) as a pivotal field of both scholarly research and organizational practice. It seeks to understand how organizations effectively capture, store, share, and apply knowledge to enhance performance in competitive and rapidly changing environments. Methodology: The paper presents a comprehensive review of KM literature. It synthesizes theoretical frameworks, empirical studies, and practical approaches to identify key processes, enablers, and barriers associated with knowledge management. Findings: The review reveals significant developments in KM theory and practice, highlighting the importance of integrating technological, structural, and cultural mechanisms to support knowledge processes. Evidence suggests that effective KM contributes to organizational learning, innovation, and competitive advantage, although challenges such as tacit knowledge capture and organizational inertia persist. Implications: The findings underscore the strategic value of KM for organizations and provide guidance for practitioners to design more effective knowledge management systems. The study also identifies gaps in current research, suggesting directions for future studies, including the development of metrics to assess KM outcomes and exploration of adaptive frameworks in dynamic environments. Originality/Value: By consolidating a decade of research, this paper offers a holistic perspective on KM processes and challenges, bridging theoretical insights with practical applications for both academics and managers.