Evaluating the Financial Impact of Electronic Toll Collection Systems on Banking Institutions: A Case Study of FASTag in Select Retail Banks in India
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Abstract
Purpose: The introduction of FASTag as an electronic toll collection system in India has significantly transformed the conventional approach to toll payments. By streamlining the toll collection process, FASTag has reduced transaction times, minimized delays, and contributed to a decline in vehicular emissions. This technological advancement has not only enhanced user convenience but also introduced notable implications for the financial sector, particularly banking institutions. The current study explores the extent to which FASTag adoption has influenced the profitability of banks. Specifically, the investigation centres on critical financial indicators, namely Return on Equity and Return on Assets, to assess the performance outcomes associated with the growing volume of FASTag transactions
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