Enhancing Competitiveness in MSEs: Insights into Knowledge Management Practices
Keywords:
Knowledge Management, Micro and Small Enterprises, Organizational Performance, Digital Tools, Collaborative Networks, AI, Block-chain, Machine LearningAbstract
Purpose: Knowledge management (KM) plays a critical role in enhancing the operational efficiency, innovation capacity, and competitive advantage of micro and small enterprises (MSEs). This paper explores KM initiatives implemented in MSEs, examining their influence on organizational performance. Methodology: This paper investigates KM initiatives between 2020 and 2024, focusing on their impact on performance of MSEs. Through analysis of peer-reviewed studies, case reports, and industry data, the research identifies key trends such as the adoption of digital tools, collaborative networks, and data-driven decision-making. Findings & Implications: The findings reveal that KM adoption in MSEs is increasingly supported by technologies like AI and block-chain, though challenges such as limited resources and informal practices persist. To address these barriers, the study recommends accessible KM technologies, capacity building, and formalized frameworks, complemented by supportive policies and infrastructure to enhance MSE sustainability and competitiveness. Originality: This research uniquely bridges the gap between KM theory and practice, offering practical recommendations for stakeholders, including MSEs and policymakers, while highlighting KM's transformative potential for small enterprises in the modern economy.
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