Emotional Intelligence at Workplace – A Conceptual Study
Keywords:
Emotional Intelligence, Occupational stress, Organizational Citizenship Behavior, leadership, learningAbstract
Emotional intelligence is the ability to understand our own behavior and managing it and of the people surrounding us. Its importance has been realized in the field of HRM too. This paper focuses on the role and importance of EI at the workplace. For the study literature review of previous researches has been done. The study suggested that EI has an important role in an organization. An organization should select the employees on the basis of their EQ and it should also organize various programs for training the employees on the same and increasing their level of emotional intelligence.
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