A STUDY ON THE LEVEL OF SATISFACTION OF WOMEN ON THE PERFORMANCE OF PRIMARY HEALTHCARE CENTRES IN COIMBATORE DISTRICT
Keywords:
Coimbatore, Primary healthcare centre, rural women, satisfactionAbstract
In India most of the people are living in rural area. They are not able to spend more money for their health development. So the government of India has launched many initiatives like National rural Health Mission (NRHM), Accredited Social Health Activist (ASHA), community Health Centres (CHC) and Primary healthcare centres (PHC). The major government initiative for helping rural women is government primary healthcare centres. This study attempts to study the level of satisfaction of women about the performance of PHC in Coimbatore, and also to find out the relationship between the features of PHC and the frequency of visiting the PHC. Totally 940 samples are selected through simple random sampling method for this study. This study identifies that 75% of the respondents are going to government primary health centres when they need the treatment. The reason for choosing primary health centres are because of free of cost for the treatment. The reason for refusing to avail the treatment of PHC is because of poor sanitary facilities and impurity of the campus. This study recommended that the government should pay more attention to their patient’s opinions and improve patient’s satisfaction level to achieving main goals.
References
Abhiruchi Galhotra, Sandeep Singh Sarpal, Sorab Gupta et al. (2013). A cross-sectional study on patient satisfaction toward services received at rural health centre, Chandigarh, North India. Annals of tropical medicine and public health, Volume 6, Issue 2, 240-244.
Alia Almoajel, Ebtisam Fetohi and Amani Alshamrani. (2014). Patient Satisfaction with Primary Health Care in Jubail City, Saudi Arabia. World Journal of Medical Sciences, Volume 11, Issue 2, 255-264.
Campbell PC, Olufunlayo TF, Onyenweny A O. (2010). An assessment of client satisfaction with services at a model primary health care centre in Ogun State, Nigeria. Nigerian quarterly journal of hospital medicine, volume 20, issue 1.
H Chandwani, P Jivarajani, H Jivarajani. (2008). Community Perception and Client Satisfaction about the Primary Health Care Services in a Tribal Setting of Gujarat – India. The Internet Journal of Health, Volume 9, Number 2, 1-7.
Khursheed H. (2017). Empirical Analysis of Determinants of Patient Satisfaction: A Case Study of Primary Health Centres. Journal of Global Economics.
P. Mohanraj. (2015). Assessment of Primary Health Centre Services and Client’s Satisfaction. ICTACT Journal on Management Studies, Volume 1, Issue 3.
N Rasheed, S Arya, A Acharya, J khandekar. (2012). Client Satisfaction and Perceptions about Quality of Health Care at a Primary Health Centre of Delhi, India. Indian Journal of Community Health, Volume 24, No-3.
Rima M Albalushi, Mohammad-Reza Sohrabi and Ali- Asghar Kolahi. (2010). Clients Satisfaction with Primary Health Care in Muscat. International Journal of Preventive Medicine, Vol. 3, No. 10, pp. 713-717.
Sarath Chandran and Pankaj Roy. (2014). primary health centres and patients satisfaction level in Haripad community development block of Kerala, India. International journal of current research, Volume 6, Issue 12, 11118-11122.
Udonwa NE, Gyuse AN, Etokidem AJ, Ogaji DST. (2010). Client views, perception and satisfaction with immunisation services at Primary Health Care Facilities in Calabar, South-South Nigeria. Asian Pacific Journal of Tropical Medicine, 298-301.
Dr. Andrew Agius. (2006). https://deputyprimeminister.gov.mt/en/phc/pdu/Documents/ patient_satisfaction_in_primary_health_care.pdf