A Study on Influence of Emotional Intelligence on Employee Satisfaction in Banking Industry
Keywords:
Emotional Intelligence, Employee Performance, Emotional SensitivityAbstract
This study aims to explore the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in Banking. For the purpose of the study data has been collected using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Singh and Chadha, (2001) and job satisfaction scale developed by Harris (2000). Results indicate that there exists a significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted in this regard.
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