Perception of Employees on Technology Adoption in Banks
Keywords:
Tech-banking, Banking Landscape, Information Technology, Employee PerceptionAbstract
With the advancement and adoption of technology in banks, the banking industry has undergone tremendous changes all over the world. The technology waves are reshaping the banking landscape and the banking environment has become highly aggressive today. The research paper focuses on the employees’ perception towards adoption of technology in banks. The paper is being designed to measure the awareness level and overall perception of employees on adoption of banking technology. The paper also exhibits the employees profile wise perception on technology adoption. With the help of a well-structured questionnaire, a survey was undertaken among 50 employees of Federal Bank in Ernakulam district, Kerala. Descriptive statistics is used in the study. On the basis of the survey conducted, it is found that even half of the total customers of the bank are not using tech-banking services and the number of complaints reported per month on tech banking is highest regarding the use of ATM and online banking technologies. However, almost all the employees found the performance of tech-banking as satisfactory.
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