Conflict and its Impact on Organization Performance in Insurance Company: A Study Based on Kathmandu Valley
Keywords:
Conflict, organization performance, insurance companiesAbstract
This study investigated the impact of conflict on employee's performance in an insurance industry. This study adopted the correlational research design. A total of 95 respondents were selected for the study using a stratified sampling technique. A questionnaire was used to collect primary data. Data collected were analyzed using cross tab, mean, frequency and correlational matrix. The Findings revealed that effective conflict management enhances employee's performance in an organization and that organization's conflict management system influences employee performance in the organization. It was recommended that organization should embark on training and retraining of its employees in the area of conflict management so as to create a conducive working environment for the employees and there should be efficient and effective communication between and among all categories of the employee of the organization. This will reduce conflicting situations in the organization.
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