Impact of Technology on Library Services: A Literature Review

Abstract

Purpose: This review explores how recent technological innovations have transformed library services, with a focus on developments. It aims to provide a comprehensive understanding of how emerging tools and systems are reshaping library operations, staff roles, and user experiences. Methodology: The study synthesizes findings from scholarly research, professional literature, and sector reports published during 2018 - 22. The review emphasizes key technological domains such as automation, cloud-based solutions, RFID-enabled self-service, linked data, discovery platforms, artificial intelligence (AI) applications, digital scholarship infrastructures, and remote access services. Findings: Evidence indicates that technology has significantly redefined library workflows and service delivery. Automation and cloud computing streamline management tasks, RFID and self-service technologies enhance efficiency, linked data and discovery tools improve resource visibility, and AI/chat-bots provide new dimensions of user support. Libraries are also expanding digital scholarship infrastructures and remote services to meet evolving user expectations. However, persistent challenges remain, including concerns about privacy, sustainability, equitable access, staffing skills, and digital preservation. Implications: The findings suggest that libraries must adapt strategically by investing in professional development, fostering technological innovation, and addressing ethical and access-related challenges. These insights are crucial for guiding policy decisions, service design, and long-term sustainability planning. Originality: This review contributes by consolidating recent scholarship and practice-based evidence to illustrate not only the technological shifts but also their broader implications for the profession. By situating developments within the larger trajectory of library transformation, the study highlights both opportunities and critical challenges that define the future of library services.