A Study on Employee – Engagement in BPO – Sector with Reference to Bangalore
Keywords:
BPO Engagement practices, Employee-Engagement, Personal Engagement, psychological presenceAbstract
The BPO industry is one of the services that contribute to our Indian economy. It enhances growth, productivity, employment and strengthens the service sector. Astronomical Growth in Global Distribution Systems and IT ITES has led to significant growth in the global service sector, aiming to take advantage of cost-effective - though efficient workforce in India. A descriptive study was carried out by collecting data through a questionnaire through a survey of 124 working with BPO Company in Bangalore. Demographic profiling is done by percent analysis and average calculation. Accordingly, Chi-Square, Correlation and Regression tests were performed. This study found that "there is a significant correlation between employee commitment, team and colleagues with a positive correlation of the scale r = 0.558 and" Employee Commitment is a statistically significant positive correlation scale r = 0.697 for commitment and participation. "There will always be no people who never have the strength, no matter how hard it is for people and leaders to try to involve them. It has a lot to do with the emotions that are basically related to the success of the company. The survey will help you understand the actions of commitment to staffing, employee involvement factors, employee involvement practices, and employee-engagement benefits.
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