The Impact of Human Resource Management Practices on Organizational Performance with Special Reference to BPO Industry in Kerala
Keywords:
recruitment and selection, training and development, performance appraisal, career planning and compensationAbstract
The purpose of this paper made out of my research study is to establish the importance of human resource management practices on organizational performance of BPO services in Kerala. The service sector especially BPO sector need expert employees and on-time delivery of services in a pre-determined standard with the least possible cost. The state of Kerala with highly skilled and talented human resources, high speed communication and internet connectivity has emerged as an important BPO hub. The important challenge of HR managers is to recruit and select the right candidates, else it would badly affect performance of the business and dampen the image of the company in the competitive market. This study is conducted to find out the impact of HRM practices followed by the companies to improve organizational performance through structured questionnaire from a sample size of 800 respondents from the BPO units in Kerala. The results showed that effective HR practices have a positive impact on with organizational performance.
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