Digital Payment of Electricity Bill: A Study among Consumers under Narengi Electrical Subdivision of Assam
Keywords:
Digital payment system, Revenue Collection, Energy Customers, Electricity BillsAbstract
Assam Power Distribution Company Limited (APDCL), earlier known as Assam State Electricity Board (ASEB) has offices in each and every district of the state, is a state government wholly owned company now days. A study is conducted among energy consumers of Narengi sub-division of APDCL to study the effect of electronic payment mode on collection of energy bills and shift in consumers’ habit of making bill payment. But with the invention and introduction of e-payment system there have been paradigm shift in the mode of making payment of electricity bills. The electronic or digital payment mode has been recognized as convenient, cost effective and time saving by the energy bill payers. The continuous innovations in technology have penetrated not only into the personal lifestyle of people but it has also brought sea changes in the business landscape. The study is carried out to know the usage pattern of the digital payment system among the customers.
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