A Study on Employee Retention in BPO Industry in Kerala
Keywords:
Employee retention, satisfaction, stress, quality of work life, supportive work environmentAbstract
Kerala is a best off-shore destination of BPO industry because of low costs, high quality workforce, location attractiveness, capability and efficiency. Kerala BPO’s have tremendous growth but low retention rate dampening the growth of this sector. The main challenges of human resource managers are retention of star employees and skill shortages, so human resource management force to make some policies and strategies to retain their best employees.Various factors affecting employee retention in BPO companies have been discussed in the academic literature over the years. This study is conducted to find out the main causes of employee turnover and controlling practices for retaining employees in the organization through structured questionnaire on a sample size of 600 respondents from BPO’s in Kerala. The results showed that there is a positive impact of factors affecting employee retention.
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