Role of Organizational Culture in Enhancing the Organizational Citizenship Behavior of Employees- A Review of Literature
Keywords:
Organizational Citizenship Behaviors (OCB), Discretionary Behaviors, Organizational Effectiveness, Organizational CultureAbstract
Today most employers have increased their expectations not only in terms of employees’ increased performance but also their extra-role or citizenship behaviors. Citizenship behaviors are such discretionary behaviors of employees that are very beneficial for the organizational effectiveness but are beyond the employee’s call of duty. In order to bring out such constructive behaviors on the part of employees, employers need to manage and monitor certain internal environmental factors. Organizational culture is one such important factor that can enhance organizational citizenship behavior (OBC) of employees. Organizational culture is the shared perception of the environment in which an organization exists and can have a great bearing on the behavior of employees. The present paper is an attempt to provide an overall idea of the concepts of organizational culture and organizational citizenship behaviors as well as their various comprising factors on the basis of existing literature. Further, the paper provides support for the role of specific organizational cultural framework in enhancing OCB of employees by providing a review of existing literature on the relationship between the two. This study is important in a way as it provides the reasons as to why a specific organizational cultural framework is important in generating positive reactions and behaviors on the part of employees. Moreover, it provides the basis for model building for explaining the relationship between specific organizational cultural framework and various organizational citizenship behaviors. Finally, the paper provides for various suggestions which when incorporated by the management can bring out discretionary constructive behaviors that are beneficial for the effectiveness of organization.
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