Effect of Satisfaction Level on Stress (with Specific Reference to Banking Sector)
Keywords:
satisfaction level, private sector bank, Haridwar, ANNOVAAbstract
In this paper author has tried to prove that the satisfaction level of the customers of private sector bank is higher that the satisfaction level of the customers of private sector bank by the means of a self-developed questionnaire. In this study author has derived response from 30 customers having an account in private sector banks as well as having an account in public sector banks by the means of self developed questionnaire from Haridwar. In this study the response was compared by using ANNOVA (Analysis of Variances).
References
Mitra Debnath, R., & Shankar, R. (2008). Benchmarking telecommunication service in India: an application of data envelopment analysis. Benchmarking an International Journal, 15(5), 584-598.
B. Satish Kumar (2008). Management of NPA in the commercial banks in odisha: An empirical analysis. International Journal of Scientific and Research Publications, 2(9), 1-5.
Brijesh K. Saho, Anandeep Singh (2007). Efficiency of Foreign Banks Operating in India: DEA Analysis UPPAL, D., & JUNEJA, A. AJRBEM.
Vradi, Vijay, Mauluri, Nagarjuna (2006). Measurement of efficiency of bank in India. International journal of innovation, management and technology, 2(3), 249.
Koeva, P. (2003). The Performance of Indian Banks During Finanacial Liberalization (Vol. 3). International Monetary Fund, Asia and Pacific Department.
