Interpersonal Conflict Management Styles in Information Technology (IT) Industry Based on Demographic Variables
Keywords:
Interpersonal, Conflict, workplace, demographic, Information TechnologyAbstract
The competitiveness among employees in Information Technology (IT) industry is always felt or heard as most, compared to other industries. This has the potential for increased interpersonal conflicts (IPC) at workplace among associates in IT industry. Although many of the associates find ways to manage such conflict, very little is known about how it is managed. This study analyzes the interpersonal conflicts handling styles of employees based on theirdemographic characteristics (age, gender, religion, educational qualification and marital status),as the demographic factors are expected to have bearing on the respondent’s exhibition of Interpersonal conflict handling style at work place. A total of 512 samples have been collected from the top 5 Indian IT companies of the year 2015, based on revenue, profit and market capitalization as published by the National Association of Software and Services Companies (NASSCOM) were selected for this study. Descriptive research method is used to analyze the responses from participants.
References
Diez, Thomas, Stetter, Stephan. & Albert, Mathias (2006). The European Union and Border Conflicts: The Transformative Power of Integration, International Organization, Vol. 60, no. 3, pp. 565.
Kilmann, R. H., & Thomas, K. W. (1977). Developing a forced-choice measure of conflict-handling behavior: The “MODE” instrument. Educational and Psychological Measurement, 37, 309-325.
Rahim, M. A. (1983). Rahim organizational conflict inventories: Professional manual. Palo Alto, CA: Consulting Psychologists Press
Rahim, M. A. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13, 206-235.
ChangWon Lee, (1990). Relative status of employees andstyles of handling interpersonal conflict: An experimental study with Korean managers, International Journal of Conflict Management, Vol. 1 Issue: 4, pp.327-340
Sayed M. ElsayedEkJiouly, Richard Buda, (1996). Organizational Conflict: A comparative analysis of conflict stylesacross cultures, International Journal of Conflict Management, Vol. 7 Issue: 1, pp.71-81
Esharenana E. Adomi, Sylvester Ozioma Anie, (2006). Conflict management in Nigerian university libraries, Library Management, Vol. 27 Issue: 8, pp.520-530
EnverÖzkalp, ZerrinSungur, Aytül Ayşe Özdemir, (2009). Conflict management styles of Turkish managers, Journal of European Industrial Training, Vol. 33 Issue: 5, pp.419-438
