Synthesis of Existing Literature on Performance Management in Law Enforcement Agencies
Keywords:
police performance management, Balanced Scorecard, Law Enforcement, CompstatAbstract
Law enforcement has been a strategic tool of governance across the world. Every year, governments are investing huge financial resources on crime prevention and maintaining law and order. Growing threats of terror attacks, overcrowding of population in cities and enhanced socio political importance of police force has put immense pressure on law enforcement agencies. Western countries adopted New Public Management (NPM) concept of performance management of public sector entities in early 90’s.
This paper is an attempt to synthesise the existing literature work on performance management in general and in terms of law enforcement agencies in particular. The review includes study of classical models of performance measurement and management, moving on to various frameworks developed or customised for improving performance of public sector enterprises.
Two major frameworks such as (Compstat and Balance Scorecard), are widely used in performance management of law enforcing agencies across the globe. The models, their basic perspectives and application of these models by various police forces are discussed. Major findings and conclusions based on some of the seminal papers are collated together.
Exploring factors which acts as antecedents of individual performance of police personnel across the world and specifically in Indian context would be the future agenda of our ongoing research activity.
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