DESIGN AND DEVELOPMENT OF KNOWLEDGE MANAGEMENT FRAMEWORK FOR QM IN HEALTHCARE SECTOR: QUALITATIVE ANALYSIS OF KM PERSPECTIVES
Keywords:
Healthcare Sector, Information analysis, Knowledge management framework, Quality ManagementAbstract
Measurement, analysis and management of knowledge are assumed to be one of the critical success factors for sustained quality management through continuous improvement. The present study tries to examine the effectiveness of existing knowledge management and information analysis systems from the standpoint of middle level healthcare employees in Kerala. Using convenient sampling technique, the participants for the study are selected from hospitals that are implementing Quality Management initiatives. The results revealed that the hospitals understudy does not have policy driven standardized system for knowledge management, though knowledge acquisition is actively done. The major obstacles to effective knowledge management is the absence of an integrated system, lack of KM training, absence of information audits, over emphasize on formal proofs and absence of appropriate follow up or analysis of the data collected. The paper proposes a Knowledge Management framework for successful quality management, designed and developed using mind mapping tool.
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