MEASURING EFFECTIVENESS OF HUMAN RESOURCE INFORMATION SYSTEM IN THE STATE BANK OF INDIA
Keywords:
Human Resource Information System, Effectiveness, Factor Analysis, AHP, TOPSISAbstract
Researchers and practitioners mostly rely on end user satisfaction for the success of information systems. In this context, the effectiveness of a Human Resource Information System (HRIS) largely depends on employee satisfaction of human resource management (HRM) practices in an organization. In this paper, we attempt to empirically evaluate the effectiveness of information technology based HRIS in the State Bank of India (SBI) by using an analytical procedure. For this purpose, we identify four key HRM functions, viz. recruitment, performance appraisal, grievance redressing and retirement & voluntary vacation for the evaluation of HRIS effectiveness. From the data obtained from a 23-item-based questionnaire, we employ an exploratory factor analysis to obtain six factors that are instrumental in employee satisfaction with the introduction of HRIS. We also employ Saaty’s analytic hierarchy process to get relative weights of the said HRM functions in the SBI from pair-wise judgmental responses of a set of employees. Finally, we use the Technique of Order Preference by Similarity to Ideal Solution (TOPSIS), a multi-attribute decision-making methodology, to determine the relative contribution of these factors with respect to stated HRM functions in HRIS effectiveness.
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