Study of Organizational Commitment in Relation to Emotional Labour
Keywords:
Display rules emotional labour strategies, organizational commitment, school teachersAbstract
Objective of present study is to extend the existing body of knowledge on the relationship between emotional labour strategies and organizational commitment. Present study is basically correlational in nature. A total of 240 school teachers participated in present study. Teacher Emotional Labor Scale was used to asses emotional labour strategies in teachers. Further, Organizational commitment was measured with the help of Organizational Commitment Scale. Bivariate and step-wise multiple regression analysis were applied.
Results evinced close association between emotional labour strategies (ELS) and organizational commitment. More specifically, deep acting and automatic emotion regulation strategies of emotional labour (EL) were found positively linked with organizational commitment. Yet, surface acting and emotional deviance strategies were found negatively related with organizational commitment. Regression results proved the differential role of emotional labour strategies on organizational commitment. Results proved the facilitating role of deep acting and automatic emotion regulation strategies in organizational commitment. Contrary to this, surface acting and emotional deviance strategies played suppressing influence on organizational commitment. Findings of this study provided base to develop intervention plans for school teachers.
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