Dr. Naveen Kumar, and Dr. V.K.Gangal. “CUSTOMER SATISFACTION IN NEW GENERATION BANKS (A CASE STUDY OF HDFC BANK)”. Researchers World - International Refereed Social Sciences Journal 2, no. 4 (August 25, 2021): 177–186. Accessed February 19, 2026. https://researchersworld.com/index.php/rworld/article/view/355.