Miaomiao Yuan, Jhony Choon Yeong Ng, and Chuhan Zhang. “A GROUNDED THEORY RESEARCH ON THE REPUTATIONAL CRISIS MANAGEMENT PRACTICES OF CHINA’S COLLEGE MANAGERS IN THE SOCIAL MEDIA AGE”. Researchers World - International Refereed Social Sciences Journal, vol. 7, no. 2(1), Aug. 2021, pp. 12-17, https://researchersworld.com/index.php/rworld/article/view/455.