Petra Surya Mega Wijaya, and Santi Budiman. “The Influence of Customers’ Satisfaction and Switching Barriers Toward Switching Intention in Online Shop”. Researchers World - International Refereed Social Sciences Journal, vol. 9, no. 3, Aug. 2021, pp. 137-4, https://researchersworld.com/index.php/rworld/article/view/170.