Petra Surya Mega Wijaya and Santi Budiman (2021) “The Influence of Customers’ Satisfaction and Switching Barriers toward Switching Intention in Online Shop”, Researchers World - International Refereed Social Sciences Journal, 9(3), pp. 137–147. Available at: https://researchersworld.com/index.php/rworld/article/view/170 (Accessed: 22 December 2024).