GAZAL PUNYANI; DR. GANESH DASH; DR. SOURABH SHARMA. AN ASSESSMENT OF CUSTOMERS’ E-SERVICE QUALITY PERCEPTION THROUGH WEBQUAL SCALE: A STUDY ON ONLINE BANKING SERVICES. Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 6, n. 3(1), p. 106–118, 2021. Disponível em: https://researchersworld.com/index.php/rworld/article/view/642. Acesso em: 24 jun. 2025.