DR. RANAJIT CHAKRABORTY; ANIRBAN MAJUMDAR. MEASURING CONSUMER SATISFACTION IN HEALTH CARE SECTOR: THE APPLICABILITY OF SERVQUAL. Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 2, n. 4, p. 149–160, 2021. Disponível em: https://researchersworld.com/index.php/rworld/article/view/351. Acesso em: 19 feb. 2026.