1.
Mohd Imran Siddiquei, Prof. Jamal A. Farooquie. Service Delivery Gap Measurement in Banking: An Exploratory Approach. IJMS [Internet]. 2021 Sep. 19 [cited 2025 Aug. 7];6(Spl Issue 4):29-35. Available from: https://researchersworld.com/index.php/ijms/article/view/1001