Dr. Sk. Mabunni, and Professor T.Sreenivas. “Service Quality Measures in Indian Banking Sector – A Comparative Study”. International Journal of Management Studies (IJMS) 5, no. 3(9) (November 30, 2021): 95–101. Accessed August 14, 2024. https://researchersworld.com/index.php/ijms/article/view/2126.