Mohd. Imran Siddiquei. “Service Quality Specification Gap in Public Transport Service: A Case Study of Uttar Pradesh State Road Transport Corporation”. International Journal of Management Studies (IJMS) 5, no. 3(2) (October 27, 2021): 01–09. Accessed August 14, 2024. https://researchersworld.com/index.php/ijms/article/view/1671.