Anjum Ara, and Mr. Abid Shafi Zargar. “Service Quality Variance across Demographic Variables: An Empirical Assessment of Hotel Industry in Northern India”. International Journal of Management Studies (IJMS), vol. 6, no. 1(3), Oct. 2021, pp. 01-12, https://researchersworld.com/index.php/ijms/article/view/1433.