Akeke, Niyi Israel, and Akinruwa, Temitope Emmanuel. “Customer Care: Antecedent Tool for Customer Patronage Among Selected Hotels in Southwest Nigeria”. International Journal of Management Studies (IJMS), vol. 6, no. 2(2), Sept. 2021, pp. 37-47, https://researchersworld.com/index.php/ijms/article/view/1107.