Reena Prasad (2021) “Service Quality of Automated Teller Machine and Customer Satisfaction: A Case Study of State Bank of India, Patna (Bihar)”, International Journal of Management Studies (IJMS), 5(4(5), pp. 26–34. Available at: https://researchersworld.com/index.php/ijms/article/view/1977 (Accessed: 14 August 2024).