Leena Francis and Dr. C. Sengottuvelu (2017) “DESIGN AND DEVELOPMENT OF KNOWLEDGE MANAGEMENT FRAMEWORK FOR QM IN HEALTHCARE SECTOR: QUALITATIVE ANALYSIS OF KM PERSPECTIVES”, International Journal of Management Studies (IJMS), 4(Spl Issue 1), pp. 133–140. Available at: https://researchersworld.com/index.php/ijms/article/view/1389 (Accessed: 25 June 2025).