DR. JYOTI RAWAT; DR. BIKRAMJEET SINGH MANN. A Framework Defining Customer Experience Construct and Measurement. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(4), p. 35–42, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1893. Acesso em: 16 may. 2024.