DR. SK. MABUNNI; PROFESSOR T.SREENIVAS. Service Quality Measures in Indian Banking Sector – A Comparative Study. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(9), p. 95–101, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/2126. Acesso em: 14 aug. 2024.