HARISHA B. S.; PRATHAP B. N.; LAKSHMI H. A Study on Employee – Engagement in BPO – Sector with Reference to Bangalore. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 4(1), p. 23–28, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/2101. Acesso em: 14 aug. 2024.