DR. R. BHUVANESWARAN; DR. R. VENKATASAMY; PROF. R. RAMARAJAN. Service Quality towards Customer Satisfaction in Low Cost Airline Industries. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 4(4), p. 125–129, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/2005. Acesso em: 18 jun. 2025.