DR. P. MURALI. An Analysis of Expectations and Satisfaction of Online Shopping Customers with Special Reference to Tamil Nadu. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 4(5), p. 87–95, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1984. Acesso em: 16 jul. 2024.