SHAILENDRA GANGRADE; RAJENDRA KUMAR JAIN. Impact of Factors Affecting Customer Retention in Banking Sector. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(5), p. 32–40, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1920. Acesso em: 13 aug. 2025.