DR. PRAVEEN SRIVASTAVA; MR. SANJIV KR. SRIVASTAVA. Emotional Labor within Hotel Industry – A Case Study of Hotels in Ranchi. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(3), p. 38–43, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1805. Acesso em: 5 aug. 2025.