PROF. VIDYA S. GURAV. CRM in Manufacturing Industry as Well as in Service Sector: A Review of Literature. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 2(3), p. 79–83, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1790. Acesso em: 14 aug. 2024.