MOHD. IMRAN SIDDIQUEI. Service Quality Specification Gap in Public Transport Service: A Case Study of Uttar Pradesh State Road Transport Corporation. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(2), p. 01–09, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1671. Acesso em: 16 jul. 2024.