PROF. P.K. SINGH; KOMAL PANCHOLI. Service Quality in Post Office Saving Banks (A Study of Investors’ Perceptions and Expectations of Udaipur City using SERVQUAL Model). International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 1(2), p. 37–44, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1514. Acesso em: 22 nov. 2025.